Refund and Cancellation Policy
Last updated: November 14, 2026
Version: 1.0
This policy is part of our Terms of Use and Sale. It applies to Citizenship Test Practice bought on examwise.ca. "We" means Sadhvi Sharma, operating as Examwise.
Nothing in this policy limits the rights you have under the consumer protection laws of your province or territory.
1. Full refund within 7 days
1.1 You can get a full refund if both of these are true:
- you ask within 7 days after the day you bought; and
- you have answered fewer than 50 questions.
1.2 Counting the 7 days. Day 1 is the day after you bought. For example, if you bought on November 10, you can ask until 11:59 p.m. Mountain Time on November 17.
1.3 Counting questions. We count each question once, even if you answer it more than once. Practice questions and mock test questions both count. A practice question counts when you choose an answer and we check it. A mock test question counts when you finish the mock test and we mark it. Every question in a mock test you submit counts, even ones you leave blank, because the results show all the answers. Reading study notes and using flashcards do not count. We count on our servers, not on your device, so clearing your browser does not change the count. Your account page shows how many questions you have answered.
1.4 You do not need to give a reason.
2. Problems on our side
2.1 If a problem on our side stops you from using the product for more than 24 hours in a row, we add the lost time to your access. We round up to whole days. If we miss it, tell us and we will fix it.
2.2 You can choose a full refund instead if a problem on our side:
- stops you from using the product for more than 7 days in a row; or
- stops you from using it, and we cannot fix it.
You can ask at any time during your access.
2.3 "A problem on our side" means a problem with our website, our systems or our service companies. It does not include problems with your own device, internet connection or email provider. If you are not sure whose problem it is, contact us and we will help.
3. Other times we give a full refund
We also give a full refund, at any time during your access, if:
- the product is not what we described before you bought, and we do not fix it within 14 days after you tell us (this does not limit your right to cancel under consumer protection law);
- a disability makes the product hard for you to use, and we cannot reasonably make it work for you;
- you live in Québec (we do not sell in Québec yet); or
- you are under 18 (we also end the access).
If we charged you more than once for the same purchase by mistake, we refund every extra charge. You keep your access.
4. Your cancellation rights under consumer protection law
4.1 Consumer protection laws in Alberta and other provinces give online buyers extra rights to cancel when a seller does not follow certain rules. Whether a law applies can depend on where you live and on the price. To keep it simple, we give the rights below to every buyer, whatever the province or price. These rights are in addition to sections 1 to 3.
4.2 These are rules the law gives you if we make a mistake in how we sell to you. You can cancel and get a full refund in these cases:
| What happened | When you can cancel |
|---|---|
| Before you bought, we did not clearly show you the information the law requires. This includes our name, address and phone number, a description of the product, the total price, and this policy. | Within 7 days after you receive the copy of your contract (our receipt email) |
| Before you paid, we did not give you a chance to accept or decline the order, or to correct mistakes in it. | Within 7 days after you receive the copy of your contract |
| We did not send you a copy of your contract within 15 days after you bought. | Within 30 days after you bought |
| You could not get access within 30 days after the day it was supposed to start. For this product, access should start the day you buy. | At any time before you get access |
4.3 The law of your province or territory may give you more rights, or different time limits. If it does, you get those rights too.
4.4 How to cancel. Tell us in any way: by email to hello@examwise.ca, by mail to Unit 195, 3015 5 Ave NE, Calgary, Alberta T2A 6T8, or by phone at 778-883-7256. Keep a record of when and how you told us.
4.5 When you get your money. We send your refund within 15 days after you tell us you are cancelling.
4.6 If we do not refund you. If you cancel under these rules and we do not refund you in time, the law in many provinces lets you ask your credit card company to reverse the charge.
5. How to ask for a refund
5.1 Email hello@examwise.ca. Please send it from the email address on your account, or include that email address. Please include your order number if you have it. It is in your receipt email.
5.2 You can also ask by mail or by phone (see section 4.4).
6. What happens next
6.1 We reply within 3 business days.
6.2 If your request meets the rules in this policy, we approve it. We do not refuse a refund that meets these rules.
6.3 We send your refund within 15 days after you ask for it. This applies to every refund in this policy, including cancellations under section 4.
6.4 We refund the full amount you paid, including any tax, to the card or other payment method you used. We do not take off any fees. Your bank or card company may need a few more days to show the refund on your statement.
6.5 Your access ends when we send the refund. The one exception is a refund of an extra charge (section 3): you keep your access.
7. When we do not give a refund
7.1 Apart from sections 1 to 4, we do not give refunds if you change your mind after 7 days, or after you have answered 50 or more questions.
7.2 We do not refund unused time if we end your access because you broke our Terms of Use and Sale in one of the ways listed in section 12.3 of those terms. If we end your access for any other reason, or stop offering the product, we refund you for the days of access you did not get.
8. Contact
Sadhvi Sharma, operating as Examwise
Unit 195, 3015 5 Ave NE, Calgary, Alberta T2A 6T8
Phone: 778-883-7256
Email: hello@examwise.ca